FAQ

How can I hide adult channels?
You can set up Parental Controls through the Settings section so that your children do not see adult content by accident. There you will have to set a PIN (...
Can I sign up to Tivify from abroad?
Registration on our platform is only available to users residing in Spain, as during the registration process it is necessary to enter a Spanish postcode an...
If I start watching something on TV, can I continue watching it later on my mobile phone?
Yes, that's one of the great features of our app. You can switch devices in the middle of the content, our platform will remember where you left off.
How do I cancel my paid plan?
To cancel your plan you simply need to downgrade to a FREE plan with limited functionalities. Remember that once you cancel your payment plan, you will ...
How to activate my account?
To enjoy our service you must activate your account. To do this at the time of registration we will send you an email welcoming you to the platform and ...
How can I upgrade my plan?
If you have already tried our service and you have realized that you need more, it is very easy to get it. On our website you can see the different plans w...
Language Policy
Tivify's user interface is currently available in Spanish, English and Catalan for Android TV, iOS and Android ecosystems.  The architecture of the plat...
Why do I get the message "Do you want to continue watching this channel"?
We show you this message when you have been watching a piece of content for a while without interacting with the platform to make sure you are still there. ...